We serve homeowners in Norwell and across Plymouth County. Tell us what you are seeing, your address, and the kind of system you have, and we will tell you what to do while help is on the way. Many problems have a safe first step that makes the wait easier.
We are a family owned company with an A+ rating from the Better Business Bureau and 50 years in business. Emergencies are when we are most useful, and they are when you find out who a company really is.
What counts as an HVAC emergency
No heat in cold weather
Especially with young children, older adults, or anyone with health conditions in the home. Frozen pipes are a risk too.
No cooling in a heat wave
Heat is dangerous for infants, older adults, and people with medical conditions.
Smell of gas
Leave the house and call 911 or your gas utility from outside. Do not use switches, phones inside, or anything that could spark.
Carbon monoxide alarm
Get everyone outside into fresh air and call 911. Do not go back in until responders say it is safe.
Burning smell or smoke from equipment
Turn the system off at the breaker if it is safe to reach and call us.
Water leaking from a boiler or furnace
Shut off the water feed if you can do so safely, and call.
Oil smell or visible oil leak
Shut off the burner switch and call.
Total system failure with no warning
When nothing runs and you cannot tell why, call us. We will sort out whether it is a simple fix.
What happens when you call or text
- 1A person answersCall or text (781) 353-8852. You do not get a menu that sends you in circles.
- 2We ask the right questionsWhat system do you have, what is it doing, and is anyone at risk?
- 3Safe steps firstIf there is something safe you can do right now, we walk you through it.
- 4DispatchWe tell you what to expect for your address and get a technician moving.
- 5Diagnose and fixThe technician finds the cause and explains your options. If the repair can be done on the spot, we do it.
- 6Follow-upIf the problem needs a part or a longer repair, we explain the plan and keep you comfortable in the meantime where we can.
Our hours are 24 hours a day, 7 days a week. We do not promise a specific arrival time in advance because weather and call volume change. We will tell you what to expect when we speak with you.
Staying safe while you wait
If the heat is out
- Close doors to unused rooms and gather the household in one room.
- Add layers and blankets. Do not use a stove, oven, charcoal grill, or generator indoors to heat the house.
- If you use a space heater, keep it away from anything flammable and never leave it unattended.
- Open cabinet doors under sinks on exterior walls to help prevent frozen pipes, and let a faucet drip.
- Check on older neighbors and relatives who may be affected.
If the air conditioning is out
- Close blinds and curtains on sunny windows and use fans to move air.
- Drink water, wear light clothing, and move to the coolest part of the house, usually the lowest floor.
- Know the signs of heat illness. Call 911 if anyone shows signs of heat stroke.
- Check on infants and older adults often.
Our no-heat checklist explains what you can check before you call, which sometimes gets a system running again without a service visit.
Systems we handle after hours
- Gas and oil furnaces
- Hot water and steam boilers
- Central air conditioners
- Heat pumps and ductless mini-splits
- Thermostats and controls
If your system is beyond repair, we can discuss replacement as soon as the immediate problem is handled. See heating and cooling installation for how that process works.
Why choose Home Heating and Cooling
Anyone can print 24 hours on a web page, so here is the plain version: our hours are 24 hours a day, 7 days a week, and a person answers. After 50 years on the South Shore, we know that heating and cooling emergencies do not follow business hours, and nor'easters do not check the calendar.
As a family owned company with an A+ rating from the Better Business Bureau, we treat after-hours customers the same as anyone else. You get a straight answer, a fair price, and a team that is glad you called.
- A+ rated
- Better Business Bureau
- 50 years
- in business
- Family owned
- and operated
- Open 24 hours
- 7 days a week
Where we provide 24-hour emergency service
We serve homeowners across Plymouth County from our office in Norwell. These are some of the towns we visit most often. Every town page explains what is different about heating and cooling there.
- Rockland, MA
- Norwell, MA
- Hanover, MA
- Abington, MA
- Hingham, MA
- Whitman, MA
- Hanson, MA
- Pembroke, MA
- Scituate, MA
- Brockton, MA
- Hull, MA
- Marshfield, MA
24-Hour Emergency Service: common questions
Are you really open 24 hours?
Yes. Our hours are 24 hours a day, 7 days a week. Call or text (781) 353-8852.
Do you charge more for after-hours calls?
Ask us when you call. We will explain how pricing works for your situation before any work begins.
Can I text instead of call?
Yes. Text (781) 353-8852 with your name, address, and what is going on. If it is a safety issue such as gas or carbon monoxide, call 911 first.
What should I do if I smell gas?
Leave the house immediately, leave doors as they are, and call 911 or your gas utility from outside. Do not touch light switches or use anything that could spark.
What if you cannot fix it the same visit?
We tell you the plan and the timing. If a part has to be ordered, we explain how to stay comfortable and safe in the meantime.
Do you serve my town?
We serve Norwell and towns across Plymouth County. See our service areas or call us to confirm.
